Welcome to the Pleniuk Supplies FAQs page. Here, we have compiled detailed answers to some of the most common questions our customers ask. If you have a question that is not addressed below, please feel free to contact us directly at supportr@pleniuksupplies.site or call +1 312 388 6332. We are committed to providing you with clear, comprehensive information to enhance your shopping experience.

1. What types of products does Pleniuk Supplies offer?

At Pleniuk Supplies, we specialize in high-quality bathroom and full-length mirrors, along with related accessories designed to elevate your space. Our product range includes:

• Frameless LED lighted bathroom mirrors with anti-fog features, such as the 48-inch x 32-inch Apmir mirror with front and back lighting.
• Rectangular framed LED mirrors like the Hermitage Bath Orliva, available in various sizes for versatile bathroom designs.
• Elegant arched full-length mirrors, such as the XRAMFY 20-inch W x 63-inch H LED lighted mirror with a durable aluminum alloy frame, perfect for bedrooms, dressing areas, or entryways.

We also offer accessories and installation guides to help you make the most of your purchase. Our goal is to provide stylish, functional, and durable mirrors suited for modern homes and commercial spaces.

2. How can I place an order on Pleniuk Supplies’ website?

Placing an order is a straightforward process designed to be user-friendly:

• Browse our product catalog and select the items you wish to purchase.
• Click on the product to view detailed descriptions, specifications, and images.
• Choose the desired size, color, or other options if available.
• Add the product to your shopping cart.
• Proceed to checkout, where you will be prompted to provide your shipping address, contact details, and payment information.
• Review your order for accuracy, then confirm and complete the payment through our secure checkout system.

Once your order is successfully placed, you will receive an order confirmation email with all the details. Please keep this email for your records and future reference.

3. What payment methods does Pleniuk Supplies accept?

We accept several secure and trusted payment options to ensure a smooth checkout experience:

• Major credit and debit cards such as Visa, MasterCard, American Express, and Discover.
• PayPal for those who prefer to pay via their PayPal account.
• Other secure payment methods may be available depending on your location and the checkout options.

All transactions are protected by SSL encryption to safeguard your personal and financial information. If you encounter any issues during payment, please contact our support team for assistance.

4. What is the shipping policy, and how long does delivery typically take?

Our shipping policy is aimed at providing timely and reliable delivery services:

• We primarily ship within the United States, with international shipping options available upon request.
• Shipping costs are calculated based on the destination, size, and weight of the order.
• Estimated delivery times vary depending on your location and the availability of the products. Generally, orders are shipped within 3-7 business days after payment confirmation.
• Once shipped, you will receive a tracking number to monitor your package’s progress.
• For special or large orders, delivery times may be longer, and we will notify you of any delays.

Please note that during peak seasons or due to unforeseen circumstances (e.g., weather delays), delivery times may be affected. We appreciate your patience and understanding.

5. Can I return or exchange a product if I am not satisfied?

Yes, we have a flexible return and exchange policy:

• Customers may initiate a return within 30 days of receiving the product, provided the item is unused, in its original packaging, and in resalable condition.
• To start the return process, contact us at supportr@pleniuksupplies.site with your order details and reason for the return. Our team will guide you through the process.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• Refunds will be processed once we receive and inspect the returned item, typically within 7-10 business days.
• Please note that custom, personalized, or special-order items are generally non-returnable unless they are defective or damaged upon arrival.

If you receive a damaged, defective, or incorrect item, contact us immediately for prompt resolution, including replacement or refund.

6. What warranty coverage is offered on your products?

We stand behind the quality and durability of our products by offering manufacturer warranties from trusted brands like Apmir, Hermitage Bath, and XRAMFY:

• Warranty Duration:

  • Apmir mirrors typically come with a 1-year limited warranty.
  • Hermitage Bath mirrors often include a 2-year warranty.
  • XRAMFY full-length mirrors usually have a 1-year warranty.

• Coverage:
  Warranties cover manufacturing defects, faulty materials, and workmanship issues that arise during the warranty period. They do not cover damages caused by misuse, improper installation, accidents, or normal wear and tear.

• How to Claim:
  To initiate a warranty claim, contact our support team at supportr@pleniuksupplies.site with proof of purchase and photographs of the defect. We will assess your claim and coordinate repair, replacement, or refund in accordance with the manufacturer’s warranty policy.

• Limitations:
  Warranties are valid only within the original purchase region and are non-transferable.

7. How should I care for and maintain my mirrors to ensure longevity?

Proper care and maintenance help preserve the appearance and functionality of your mirrors:

• Cleaning: Use a soft, lint-free cloth with a mild, non-abrasive glass cleaner or a mixture of water and vinegar. Avoid harsh chemicals, abrasive pads, or ammonia-based cleaners that can damage the mirror surface or frame.
• Anti-Fog Features: For LED mirrors with anti-fog functionality, ensure the electrical components are kept dry and follow installation instructions carefully.
• Avoid Moisture Damage: Keep the mirror dry and avoid prolonged exposure to water or high humidity environments beyond what is recommended.
• Installation: Professional installation is highly recommended for electrical or large full-length mirrors to prevent damage and ensure safety.
• Handling: When moving or cleaning, handle with care to prevent scratches, cracks, or other damage.

By following these guidelines, you can ensure your mirror remains beautiful and functional for many years.

8. Can I customize or request specific sizes or designs?

Currently, our product offerings are based on the items listed in our catalog from trusted manufacturers. Customization options, such as specific sizes, shapes, or finishes, may be available upon request for certain products.

Please contact our support team at supportr@pleniuksupplies.site with your specific requirements. We will review your request and advise whether customization is possible, along with any additional costs or lead times involved.

9. What should I do if I receive a damaged or incorrect product?

If your order arrives damaged, defective, or does not match your purchase details:

1. Contact Us Immediately: Reach out within 48 hours of receipt at supportr@pleniuksupplies.site or call +1 312 388 6332.
2. Provide Evidence: Send photographs of the damage or incorrect item along with your order details.
3. Follow Instructions: Our team will guide you through the process of returning the damaged or incorrect product.
4. Resolution: We will arrange for a replacement, repair, or refund as appropriate, depending on the situation.

We take utmost care in packaging to prevent damage during transit, but if issues occur, we will resolve them promptly.

10. Do you offer installation services for your mirrors?

Currently, Pleniuk Supplies does not provide in-house installation services. However, we strongly recommend hiring professional installers, especially for electrical mirrors, large full-length mirrors, or custom-sized items. Proper installation ensures safety, optimal performance, and longevity of your mirror.

We can provide installation instructions and support to assist your chosen contractor or handyman. If you need recommendations for certified installers in your area, contact us at supportr@pleniuksupplies.site.

11. Are your products environmentally friendly or sustainable?

We prioritize working with brands that adhere to environmentally responsible manufacturing practices. Many of our products are made from durable, long-lasting materials such as tempered glass and aluminum, reducing the need for frequent replacements.

While our current product range may not explicitly advertise eco-certifications, we encourage customers to recycle packaging and dispose of old mirrors responsibly. We are committed to continuous improvement toward sustainability and will update our policies as new environmentally friendly options become available.

12. How can I stay updated on new products, promotions, or company news?

To stay informed about our latest offerings and special promotions:

• Subscribe to our newsletter by providing your email address on our website.
• Follow us on social media platforms (if applicable) for updates, tips, and exclusive deals.
• Regularly visit our website’s blog and news sections for insightful articles and product announcements.

We value our community of customers and strive to offer the best products and services to enhance your space.