At Pleniuk Supplies, we are committed to ensuring your satisfaction with every purchase. Our Refund and Returns Policy is designed to provide clarity and transparency regarding the process for returning products and obtaining refunds. We understand that sometimes issues may arise, and we aim to handle such situations efficiently, fairly, and in accordance with applicable laws. Please read this policy carefully to understand your rights and our procedures.

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1. Our Commitment to Customer Satisfaction

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, or if the product you received is defective, damaged, or incorrect, we encourage you to contact us promptly. Our goal is to resolve any issues swiftly and to your satisfaction, whether through refunds, exchanges, or other appropriate remedies.

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2. Eligibility for Refunds and Returns

To qualify for a refund or return, your request must meet the following criteria:

• The product was purchased directly from Pleniuk Supplies through our official website.
• The request is made within 30 days from the date of receipt.
• The product is unused, in its original packaging, and in the same condition as when it was received.
• You have valid proof of purchase, such as the order confirmation or receipt.

Note: Certain items may be non-returnable or subject to specific conditions. These include, but are not limited to:

• Personalized or custom-made products
• Perishable goods or items with expiration dates
• Clearance or final sale items

Please check the product description during purchase for any specific return restrictions.

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3. Initiating a Return or Refund

If you wish to return a product or request a refund, follow these steps:

1. Contact Customer Support:
   Reach out to our support team via email at supportr@pleniuksupplies.site or call us at +1 312 388 6332. Provide your order number, details of the issue, and photographs if applicable.

2. Receive Authorization:
   Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with detailed instructions on how to return the product.

3. Prepare the Product for Return:
   Pack the item securely in its original packaging, including all accessories, manuals, and labels. Clearly write the RMA number on the outside of the package.

4. Ship the Product:
   Send the package to the designated return address provided by our support team. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

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4. Return Shipping and Costs

• Customer-Initiated Returns:
  Customers are responsible for the shipping costs associated with returning items, except in cases where the return is due to our error, such as an incorrect or defective product.

• Return Shipping Method:
  We recommend using a trackable shipping service to ensure the safe delivery of returned items. We are not responsible for lost or damaged packages during return transit.

• Refund Processing Time:
  Once we receive the returned item and verify its condition, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method.

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5. Damaged or Defective Items

If you receive a product that is damaged, defective, or not what you ordered:

• Contact us immediately within 48 hours of receipt with photographs and details of the issue.
• We will arrange for a replacement, repair, or full refund, depending on the situation.
• We will cover the costs associated with return shipping for defective or incorrect items.

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6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.

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7. Refund Methods

Refunds will be issued using the original payment method. If the original payment method is no longer available, please contact us to discuss alternative options. Please note:

• Credit card refunds may take 5-7 business days to appear on your statement.
• PayPal refunds are typically processed within 3-5 business days.
• Bank transfer refunds may take longer depending on your bank.

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8. Late or Missing Refunds

If you have not received your refund within the specified period:

• Confirm with your bank or payment provider, as processing times may vary.
• Contact our support team for assistance.

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9. Non-Returnable Items

The following items are generally non-returnable:

• Gift cards
• Downloadable software or digital products
• Items marked as non-returnable at the time of purchase

Please review product descriptions carefully before purchase.

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10. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about our current procedures.

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11. Contact Us

If you have questions, need assistance with a return, or wish to initiate a refund, please contact our dedicated customer support team:

• Phone: +1 312 388 6332
• Email: supportr@pleniuksupplies.site
• Address: 2939 N 73rd Ave, Elmwood Park, IL 60707

We are here to help and ensure your experience with Pleniuk Supplies remains positive and satisfactory.